FAQs Categories

Not satisfied? We’ll make it right.

Your happiness is our priority. If you’ve received a damaged item (like leaked hair oil or torn masala pouch), we offer easy replacements or refunds. Due to the handmade, perishable nature of our food items, we accept returns only if sealed and unopened. We stand behind our promise of quality and customer care.

What is your return policy?

We only accept returns in case of damaged, defective, or wrongly delivered products. Since our products are handmade food items, we do not offer general returns.

What should I do if I received a damaged item?

Please email or WhatsApp us within 24 hours of delivery with clear photos of the damaged product and outer packaging.

Do you offer full refunds?

Yes, if your return is approved (e.g., for a wrong or damaged item), we will offer a 100% refund or replacement, as per your choice.

How long does it take to process a refund?

Refunds are processed within 5–7 business days after the returned product is verified and approved.

Can I exchange a product?

We offer exchanges only in case of wrong or defective items. Please contact our support team for assistance.

Do you accept returns on opened products?

No, due to food safety and hygiene, we cannot accept returns of opened or used food products or oils.

How will I receive my refund?

Refunds are issued to the original payment method or via bank transfer, depending on your mode of payment.

Is there a return pickup facility?

Yes, in most cases we will initiate a pickup for returned items via our courier partner but return charges may apply.

What if I entered the wrong product or quantity by mistake?

Please contact us immediately before shipment. If the order is not dispatched, we’ll assist you in correcting it.

Who can I contact for return-related queries?

You can reach our customer support team via WhatsApp, email, or call (details on our contact page).